SonarSource – Technical Support Engineer – Austin, TX id-1470

December 28, 2024

As a Support engineer, you will contribute to SonarSource products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner.

In SonarSource, you will represent customer voice in product roadmap discussions.

Office location

Office based in our Austin offices (600 Congress Ave, Austin, TX

Life of an Technical Support Engineer at SonarSource

Curious about the life of an Application Support Engineer at SonarSource? Read this blog post created by one of our Support Engineers which gives a clear picture of what the role entails and what makes this a unique opportunity.

Words from the team

We are today a squad of 10 people coming from 5 different countries. We take any opportunity to learn from each other and grow our expertise. We provide support via Jira ServiceDesk that sustains the collaboration and provides the isolation required for advanced investigations.

The variety of customers makes each investigation a unique opportunity to learn about code quality, security, and DevOps.

At SonarSource, our team is considered as a group of product experts who are spreading SonarSource guidelines for code quality and security outside of the company. This balanced relationship with the other teams helps to have fruitful internal collaboration.

Feel ready to join the team? Apply and we will soon get in touch with you.

SonarSource Services team.

Why you will love it here

Safe work culture – we value respect, kindness, and the right to fail.
Flexible hours – we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
Great people – we value people skills as much as technical skills and strive to keep things friendly and laid back. Still, that does not prevent us to be passionate leaders in our domains. Our 300+ SonarSourcers from 33 different nationalities can relate!
Work-life balance – keeping a healthy work-life balance is important. This is why we have a hybrid work policy and some people prefer working some days from home.
Always keep learning – in an ever-changing industry, learning new skills is a must, and we’re happy to help our team to acquire them.

What we do

Sonar was started by a team of developers that wanted to change the way code is built in an agile development process. The company was created to develop the open-source tool SonarQube, which is now the standard in code quality management with over 350,000 instances deployed today. Every day we are focused on solving developers’ next big problem.

Who we are

At Sonar we believe in people, excellence, and delivery. We’re a team of problem solvers and overachievers who seek out others who are also passionate and relentless in their respective missions. We want to work with people who are ready to fasten their seat belts and be part of an incredible ride. We work hard not because we’re told to, but because we genuinely love what we do and do what we love. If there’s one main message we want you to remember about us, it’s that we push others to be best in class at whatever they do: choose your battle, innovate, take risks, and lead change. Join us; we’ll be smarter and stronger together.

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