Part Solutions Manager

November 20, 2024

This role is categorized as

hybrid. This means the successful candidate is expected to report to [Cole Engineering Center - Podium, Warren MI] three times per week, at minimum [or other frequency dictated by the business

The world is changing, and we need your help to change it for the better! The General Motors Global Aftersales Engineering (GAE) team is tasked with developing and integrating innovative solutions to address the world’s vehicle service challenges. We invite you to join us in tackling those challenges and help us build a future with Zero Crashes, Zero Emissions and Zero Congestion.

GAE is seeking customer-focused team members who have a passion for innovative and creative problem solving. Our team has responsibility for the parts readiness service deliverable on every GM vehicle program globally. This includes service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools. We are also responsible for efficiently and effectively facilitating the execution of Aftersales Engineering work within each specific function. Ensuring that the dealer has the parts and tools necessary to satisfy a customer’s needs and provide a positive GM service experience.

The Role:

We are looking for an experienced people leader to build and lead this new team within GAE. In this newly established leadership role, you will manage a dynamic team that is responsible for determining, reporting, and escalating part readiness status for a program launching or currently in production. Working cross functionally to solve availability issues, identifying what teams need to act, and leading the team to a resolution. This includes generating and tracking the Part Readiness Status per program, developing a plan for every part, tracking the progress of each program through the lifecycle, identifying the correct part to go after, acting when a part is not available, and escalating as needed. You will bring innovation and creativity together to lead a team that generates new processes and procedures to ensure part availability.

Role Responsibilities:

Leading a cross-functional team supporting service part readiness & availability.
Act as the single point contact for all Global Aftersales Engineering (Electrical, Mechanical, & Propulsion) service parts, specifically focused on availability and status at launch and throughout the lifecycle.
Act as the single point contact in Global Aftersales Engineering to address program specific Service Parts Assistance Center (SPAC) cases.
Drive the flawless launch of all service parts for all programs.
Continually support part availability during the vehicle life cycle.
Responsible for identifying the current part revision, understanding part supersessions, and providing the cross functional team with the correct part number.
Develop proposals to resolve part availability concerns and analyze potential problems to suggest corrective actions.
Track Temporary Work Order (TWO) & Engineering Change Request (ECR) and associated Part Number Changes for vehicle build events.
Utilize Assembly Plant Material Global Optimization (MGO), Supplier Quality Management System (SQMS), Engineering Change Requests (ECR), and Aftersales Release & Cataloging (ARC) system to understand part change timing, interchangeability, & availability.
Understand the established service strategy and the BOM structure for the service parts to identify if an up-assembly can fill the need for a component shortage.
Regular communication with Design Release Engineering, CCA Supply Chain, and CCA Purchasing.
Document open issues, status and closure.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

Descripción de Puesto Adicional

Role Qualifications:

5-8 years of experience in Product Engineering, Service Engineering, Program Team or related Required
Minimum 2+ years of people leadership experience Required
Proven leadership skills and ability to motivate others.
Positive attitude and enthusiasm for developing new processes.
High level of independent judgment and decision making.
Ability to work comfortably and effectively with cross functional team.
Action-oriented and drives for results.
High level analytical ability.

Ability to coach and mentor.
Minimal travel as required.

Preferred:

Bachelor of Science Degree in Engineering (preferred), Automotive or equivalent degree.
Supply Chain & Logistics is a plus
Dealership experience is a plus
Strong knowledge of Global Aftersales Engineering and Global Product Development systems and processes
Experience with Service Part release and Supply Chain systems including Teamcenter, Electronic Parts Catalog (EPC), Service Information (SI), Aftersales Release & Cataloging (ARC), ERAPA and PRCS

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Resumen de beneficios
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• Tiempo libre remunerado que incluye días de vacaciones, feriados y licencia parental para madres, padres y padres adoptivos;
• Atención médica (incluida una cuenta de ahorro de salud con ventajas impositivas triples e incentivos de bienestar), planes de seguro dental, de visión y de vida para cubrirlo a usted y su familia
• Contribuciones de la compañía y equivalentes al plan de ahorro 401K para ayudarlo a ahorrar para la jubilación;
• Programa de reconocimiento global para colegas y líderes para reconocer y ser reconocidos por resultados y comportamientos que reflejen los valores de nuestra compañía;
• Asistencia de educación y refinanciación de préstamos estudiantiles;
• Descuento en vehículos GM para usted, su familia y amigos.

Información sobre Diversidad
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Alentamos a los candidatos interesados a revisar las responsabilidades y requisitos clave para aplicar a cualquier puesto que coincida con sus habilidades y capacidades.

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GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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Equal Employment Opportunity Statements