Operations Agent

Prepares dispatch release forms and collects weather reports from OTIS for the Crew. Arranges for fueling of aircraft as required. Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals. Closes out flights; files and maintains accurate flight papers. Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning. Operates boarding bridge, coordinates boarding and deplaning Customers. Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts. Responsible for ground security and assuring operations follow security procedures.

 

Job Qualifications

• Must be at least 18 years of age
• Two years of airline/military related work experience in ramp/operations/provisioning functions preferred
• Able to work under pressure and handle many functions at once with many different offices
• Need to be available to work a variety of shifts, including nights, weekends and holidays and overtime

Required Skills

• Customer Service skills
• Record Keeping Skills
• Effective Time Management

Soft Skills

• Verbal communication
• written communication
• Problem-Solving
• Attention to detail and accuracy
• Multi tasker
• Flexibility and adaptability
• Driven for excellence