Online Live Chat Assistant
Online Live Chat Assistant
Job Details:-
Hiring Organization:- U.s. Bancorp
Industry:- Private
Employment Type:- Full Time
Work Hours:– 8 Hours
Locations:- UK
As an Online Live Chat Assistant at U.S. Bancorp in London, England, UK, you will be responsible for providing exceptional customer service and support through online chat platforms. Your main duties will include responding to customer inquiries, resolving issues, providing product information, and guiding customers through online processes.
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Responsibilities:
1. Engage with customers in real-time through online chat platforms to address their needs and concerns. 2. Provide accurate and timely information on a variety of banking products and services. 3. Assist customers with online transactions, account inquiries, and technical issues. 4. Identify opportunities to upsell or cross-sell products and services to customers. 5. Maintain a high level of professionalism and customer service standards at all times. 6. Escalate complex issues to the appropriate department for resolution. 7. Collaborate with team members to improve processes and troubleshoot technical issues. 8. Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate. 9. Stay up-to-date on industry trends, regulations, and best practices related to online banking.
Requirements:
1. 1 year of experience in a customer service or related role. 2. Driven and passionate about providing exceptional customer service. 3. Strong communication skills, both written and verbal. 4. Critical thinking skills to analyze customer inquiries and provide appropriate solutions. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Proficiency in using online chat platforms and basic computer skills. 7. Knowledge of banking products and services is a plus. 8. Must be authorized to work in the UK.
Benefits: – Visa sponsorship for qualified candidates – Relocation allowance for candidates outside of London – Paid sick leave for full-time employees
Working Environment:
At U.S. Bancorp, we thrive in an environment that embraces and navigates change seamlessly. We value diversity, teamwork, and innovation, and we are committed to providing our employees with the resources and support they need to succeed.
Equal Opportunity Statement:
U.S. Bancorp is an equal opportunity employer and is committed to providing a diverse, inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
