[Hiring] Telecommunicator @Cityblock Health, Inc.

Role Description

• Assesses reason for caller’s inbound communication, while meeting and managing callers’ emotional state
• Systematically questions caller, rebuts and redirects conversation appropriately for the situation
• Gathers and transcribes key information necessary for the coordination of services, guides callers through intake and triage processes
• Effectively informs next steps and manages expectations, delivers pre-arrival instructions
• Identifies risks of imminent life threats, self-harm or harm to others and directs questioning; makes appropriate notifications
• Completes assessment tools and documentation across multiple platforms in a timely fashion
• Provides a high standard of service aligned with policies, procedures, and organizational goals
• Appropriately accesses and safeguards members’ confidential medical and other protected/privileged information
• Excels in a fully remote working environment requiring independence and self-governance
• Self-identifies human factors compromising or undermining personal ability to deliver a consistent standard of work
• Shift assignments may vary to support 24/7 operation
• Shift options include 12hr Pittman (Days, Nights); Weekdays; and Weekends. Shifts are assigned based on departmental need and seniority
• May be required to work on company recognized holidays and national holidays
  • Other duties as assigned

• Qualifications

  • Minimum: High School Diploma or equivalent education
  • Plus completion of one of the following:
    • CAAHEP- or ABHES-accredited medical assisting program
    • State Office of EMS or National Registry of Emergency Medical Technicians compliant Emergency Medical Technician or Paramedic course
    • Public Safety Telecommunicator academy meeting the National Emergency Number Association or APCO requirements
  • Preferred: Associates Degree or Higher
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  Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
  Data Entry, $45/hr, Remote, Night Shift, College Student Job
  Phone Support, Remote, $50/hr, No Experience, Part-Time
  Virtual Assistant, No Experience, $42/hr, Remote, Weekend
  Remote Customer Support, $45/hr, Part-Time, College Student
  Data Entry, Remote, $40/hr, Night Shift, No Degree
  Evening Virtual Assistant, Remote, $45/hr, No Experience
  Weekend Customer Support, $42/hr, Remote, College Student
  Remote Data Entry, $50/hr, No Experience, Evening/Night Job
  Remote Live Chat, $40/hr, Part-Time, No Degree Required
  Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
  Remote Phone Support, $45/hr, Evening, No Experience Required
  Data Entry, No Experience, $50/hr, Remote, College Student
  Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
  Live Chat Support, Remote, $42/hr, Night Shift, College Student
  Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
  Data Entry, $45/hr, Remote, Evening, No Experience Required
  Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
  Remote Customer Support, $50/hr, Night Shift, No Degree
  Remote Data Entry, $40/hr, College Student Friendly, Part-Time
  Live Chat Support, $42/hr, Weekend, Remote, No Degree
  Virtual Assistant, Remote, $45/hr, Evening, No Experience
  Remote Phone Job, $50/hr, College Student, Night Shift
  Remote Moderator, $42/hr, Weekend, No Experience Required
  Data Entry, No Degree, $45/hr, Part-Time, Remote Job
  Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
  Virtual Assistant, $42/hr, Remote, Weekend, No Degree
  Remote Live Chat, $45/hr, College Student, No Experience
  Remote Data Entry, $40/hr, Part-Time, No Degree Required
  Phone Support, $50/hr, Weekend, Remote, No Experience
  Virtual Assistant, $42/hr, Evening, Remote, No Degree
  Remote Customer Support, $45/hr, No Experience, Part-Time
  Data Entry, $50/hr, Night Job, No Degree, Remote
  Remote Moderator, $40/hr, College Student Friendly, Part-Time
  Virtual Assistant, Remote, $42/hr, Weekend, No Experience
  Remote Phone Job, $45/hr, Part-Time, No Degree Required
  Customer Support, $50/hr, Night Job, Remote, No Experience
  Data Entry, Remote, $42/hr, Evening Job, No Degree
  Live Chat Support, $45/hr, Weekend, Remote, College Student
  Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
  Data Entry, $40/hr, No Experience, Remote, Weekend Job
  Remote Phone Job, $45/hr, No Degree, College Student Friendly
  Customer Support, $42/hr, Remote, Evening, No Experience
  Virtual Assistant, $50/hr, Weekend, No Degree, Remote
  Remote Data Entry, $40/hr, Part-Time, College Student Job
  Phone Support, Remote, $42/hr, Evening/Night Shift
  Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
  Live Chat Support, $50/hr, Remote, No Experience Required
  Remote Moderator, $42/hr, College Student, Weekend Job
  Data Entry, $45/hr, Remote, Night Job, No Degree
  Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
  Remote Customer Support, $42/hr, Weekend, No Experience
  Phone Job, $45/hr, Remote, Night Shift, No Degree
  Remote Live Chat, $50/hr, College Student, No Experience
  Data Entry, $40/hr, Part-Time, Remote, Weekend Job
  Virtual Assistant, $42/hr, Remote, No Experience, Evening
  Remote Phone Support, $45/hr, Night Job, College Student
  Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
  Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
  Customer Support, $42/hr, Remote, Part-Time, No Degree
  Remote Data Entry, $45/hr, Weekend Job, College Student
  Phone Support, Remote, $50/hr, No Experience, Night Shift
  Virtual Assistant, $42/hr, Evening, Remote, College Student
  Live Chat Support, $45/hr, Part-Time, Remote, No Degree
  Data Entry, $50/hr, Remote, Evening Job, College Student
  Virtual Assistant, $40/hr, Weekend, Remote, No Experience
  Remote Phone Job, $42/hr, Night Shift, College Student Friendly
  Remote Customer Support, $45/hr, No Degree, Evening Job
  Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
  Data Entry, $40/hr, Evening Job, No Experience, Remote

 

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  Requirements

  • One or more of the following:
    • At least two years as a Lead Advanced Life Support provider or 5+ years as an Emergency Medical Technician
    • 3+ years as a medical assistant or medical secretary
    • Six months as a Public Safety Telecommunicator in an Emergency Medical Dispatch accredited center
  • Tolerates keyboarding, sitting or standing for extended periods of time
  • Possesses audiovisual acuity sufficient to operate a computer, hear and comprehend telecommunications in potentially accented, rapid speech
  • Access to a secluded workspace for the privacy of member information, area free of distractions and equipped with reliable internet service

  Benefits

  • This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.
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