Fun and Friendly Work From Home Account Representatives Needed

November 12, 2024

Job Overview

Harris & Harris is seeking motivated full time Account Representatives to help our customers in finding solutions for their past due cable TV, Tollway or other consumer accounts
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Location: Work from Home in Texas

Salary: $15.00/hour, $16.00/hour for Spanish Bilingual Candidates

Schedule: 8:00 AM – 5:00 PM, Monday thru Friday. One late night a week until 7:00 PM

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Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employees health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:
Medical, Dental, and Vision insurances from premium providers
401K with matching
Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
Tuition Reimbursement
Paid Time Off and Wellness Days
Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

Responsibilities:

The Energy Advisor will help set up payment plans, document account issues, and/or restore services for customers.

Must be able to:

Listen and offer solutions to upset customers
Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
Follow Collection laws, processes and procedures
Identify and escalate priority issues to the leadership team
Accurately process and record call transactions
Stay current on system changes, Collection law updates and training
Manage Call time effectively in order to obtain performance criteria objectives

Qualifications:

Excellent phone etiquette with the ability to speak clearly and professionally
Experience with debt collections, call center work, or soft sales is a plus
Must have a friendly and positive approach to difficult situations
Ability to remain calm under pressure
Type at least 25 wpm with >85% accuracy

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from “average” to “excellent.” We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, were proud to be an organization where everyone is welcome and can be their authentic selves at work. Were passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift

People with a criminal record are encouraged to apply

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:
Bonus opportunities

Location:
Texas (Required)

Work Location: Remote

Fun and Friendly Work From Home Account Representatives Needed

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DISCLAIMER

Job Overview

Other Jobs You May Be Interested In

Additional Compensation and Benefits:

Responsibilities:

Must be able to:

Qualifications:

Fun and Friendly Work From Home Account Representatives Needed