Freelance Chat Moderator - Work Remote

The House of Mercier is seeking a Freelance Chat Moderator to join our remote team. In this role, you will play a key part in moderating live chat sessions, ensuring that interactions are respectful, informative, and comply with community guidelines. You will engage with a diverse community of users and help maintain a positive online environment. If you are passionate about online community building and enjoy facilitating engaging conversations, we would love to hear from you!

Responsibilities

• Oversee live chat interactions to ensure adherence to community standards.
• Engage with users, fostering a welcoming and supportive atmosphere.
• Quickly identify and resolve any inappropriate behavior or content during chats.
• Assist users with inquiries related to chat policies and community guidelines.
• Collaborate with fellow moderators to enhance moderation techniques and improve user experience.
• Monitor chat interactions for trends and provide feedback on community concerns.
• Participate in training sessions to stay updated on best practices and community standards.

• Strong written and verbal communication skills.
• Proficient in English; knowledge of additional languages is an asset.
• Prior experience in chat moderation, customer service, or a similar role is preferred.
• Exceptional attention to detail and ability to manage live discussions effectively.
• Strong critical thinking and problem-solving skills.
• Familiarity with online chat platforms and moderation tools.
• Able to work independently in a remote environment and maintain a flexible schedule.
• Must be eligible to work as a freelancer.
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• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.