Expert, Inbound Virtual Business Sales
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
The Telesales Associates for T-Mobile At Work are responsible for being the voice of our company for thousands of potential business customers. This role is responsible for being up to date on T-Mobile's ever evolving technology and the most competitive pricing plans with the ability to translate this into meaningful customer solutions.
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Job Responsibilities:
- Answers inbound sales calls directly from prospective and/or existing business customers. Builds rapport with customers by probing for needs and recommending appropriate solutions. Expert in all T-Mobile products and services to appropriately right-fit customer to ensure customer satisfaction and loyalty. Accepts orders, closes sales, maintains customer records, and completes required documentation. Achieves monthly, quarterly, and annual sales objectives based on targeted metrics.
- Uncover opportunities greater than 20 units and set appointments for outside sales reps providing all details uncovered for them to close the more complex sale.
- Successfully completes continuing training to maintain knowledge of products, services, and sales approaches. Uses automated Knowledge system, as well as any training tools provided to deliver exceptional service to meet T -Mobile's productivity and quality standa20rds.
Education:
- High School Diploma/GED (Required)
Work Experience:
- Less than 2 years Sales experience with quota / in a commissioned environment.
- Telesales experience
- Business sales experience
- Proven sales track record
- Customer service experience
Knowledge, Skills and Abilities:
- Communication (Required)
- Windows (Required)
- Inside Sales (Preferred)
- T-Mobile Tools & System Knowledge (Preferred)
- Customer Service (Preferred)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
