Evening Customer Care Associate - Full time (10% rate differential) id-1218

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

 

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

 

As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)

 

 

Locations

Must be located within the Continental United States

Summary of Role

Our Customer Care Associates play an important role in providing guidance, direction, and supporting our valued members to navigate the health care system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. We have training classes starting soon to help you build the successful career that you want - apply today!

Your Success (training and equipment information)

As a work from home associate, you'll deliver a positive experience that solves members' needs/challenges, while working to resolve issues.

 

Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in you (benefits)

At Health Advocate, you'll have the ability to pursue your ambitions and grow your career. We've got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Pay Rate

Hourly rate starting at $16.00.

Hours/Shift

• This position is full-time (40 hours/week) Monday - Friday. The two evening shifts available are 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST.
• It may be necessary, given the business need, to work occasional overtime.

Job Summary

• Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
• Build rapport with callers using a friendly, courteous and professional manner
• Verify/Collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate area(s) both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
• Perform other duties and projects as assigned by management

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Minimum Requirements

• High School Degree or GED required
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem solving/issue resolution
• Multitasking skills

 

 

 

Company Overview

 

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.