Customer Care Representative - Work From Home

Teleperformance is seeking dedicated and customer-oriented individuals to join our team as Customer Care Representatives. As a part of our dynamic and supportive team, you'll have the opportunity to assist customers from the comfort of your home, providing exceptional service in a variety of industries. This is a great opportunity for those looking for a rewarding career with growth opportunities, a flexible work environment, and competitive benefits.

Responsibilities:

  • Provide exceptional customer service over the phone, email, or chat.
  • Assist customers with inquiries, resolve issues, and offer solutions in a professional manner.
  • Maintain a high level of product and service knowledge.
  • Document customer interactions and feedback accurately.
  • Meet and exceed individual and team performance goals.
  • Collaborate with colleagues and management to improve service quality.
  • Identify opportunities for up-selling or cross-selling products/services.
  • Ensure compliance with company policies and standards.

Requirements:

  1. High School Diploma or equivalent (Bachelor's degree preferred).
  2. Strong communication skills (both verbal and written).
  3. Previous customer service or call center experience is a plus.
  4. Ability to work independently with minimal supervision.
  5. Strong problem-solving and multitasking skills.
  6. Must have a quiet, dedicated workspace and reliable internet connection.
  7. Familiarity with basic computer programs (MS Office, etc.).
  8. Flexibility to work in different shifts, including weekends and holidays if necessary.

Benefits:

  1. Competitive Salary with performance-based incentives.
  2. Health Insurance including medical, dental, and vision coverage.
  3. Paid Time Off (PTO) and holidays.
  4. Retirement Plans with company matching.
  5. Career Development opportunities and growth potential.
  6. Work From Home Flexibility – enjoy the comfort of working remotely.
  7. Employee Assistance Program for mental health and well-being.
  8. Referral Bonuses for bringing in new talent to the team.

Health Insurance:

At Teleperformance, we care about your health and well-being. As a part of our team, you’ll receive comprehensive health insurance that includes medical, dental, and vision coverage to ensure that you and your family are well taken care of.

Why Join Us?

  • Career Growth: Teleperformance offers significant career advancement opportunities.
  • Work-Life Balance: Flexible scheduling allows you to manage both work and personal life effectively.
  • Great Culture: We value diversity and create an inclusive environment for all employees.
  • Global Reach: Join a leading global company with opportunities to work with clients from various industries.
  • Recognition & Rewards: We believe in recognizing outstanding performance and rewarding our team.

How to Apply:

Interested candidates can apply by sending their resume and through the Teleperformance job portal. Our recruitment team will review your application and contact you for an interview if you meet the requirements.

Don't miss out on the opportunity to join our world-class team! Apply today and start your rewarding career with Teleperformance.

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