Creator Support Lead
We’re looking for someone who thrives on helping others succeed while providing top white glove onboarding & support and who wants to spend their days helping Creators make money on their own terms!
About Stan 💰
Stan is the Shopify for Content Creators, empowering anyone to make a living working for themselves on the internet.
We're a mission-driven team of high-performers backed by the very best VCs (Forerunner, Pear, and Norwest) and angel investors (Kevin Hartz, Michael Ovitz).
We work with the Internet's biggest Creators, helping them build their businesses so they can spend their time doing what they love: Creating.
If you’re passionate about helping others, want to see your work make a direct impact in thousands of ‘solopreneurs’ lives, and want to work alongside the very best people - we’d love to have you join our mission!
Role Overview🚀
As the Customer Support Lead, you will play a crucial role in our company's mission by overseeing and managing our customer support operations. You will be responsible for providing excellent, white glove service to our creators, identifying trends in creator pain-points and requests and relaying this back to our internal product team, and focusing on creating systems to scale our Support team. This role requires a deep understanding of the creator economy and the ability to empathize with the unique challenges and needs of content creators, all while having a desire to problem-solve and create efficiencies in our customer experience as we scale.
Responsibilities ✅
- Lead the customer support team, including training and performance management of support agents.
- Develop and maintain customer support policies, procedures, and guidelines to ensure consistent and high-quality service delivery.
- Serve as the primary point of contact for escalated customer inquiries or complaints, effectively resolving issues in a timely and satisfactory manner.
- Collaborate with cross-functional teams, such as product management and engineering, to communicate customer feedback and identify areas for improvement.
- Monitor customer support metrics, including response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs).
- Analyze customer support data and trends to identify patterns, recommend process improvements, and drive customer-centric initiatives.
- Stay up to date with industry trends, best practices, and emerging technologies in the creator economy to continuously enhance the customer support experience.
- Foster a positive and collaborative work environment within the customer support team, promoting knowledge sharing and continuous learning.
Qualifications 📝
- Previous experience (3+ years) in a customer support or customer service role, preferably in a tech startup or creator economy-related company.
- Proven experience in building systems that scale, while leading and managing a customer support team (including hiring, training, and performance management).
- In-depth knowledge of the creator economy, including familiarity with content creation platforms, monetization strategies, and community building.
- Strong interpersonal and communication skills, with the ability to empathize with customers and deliver clear and concise responses.
- Excellent problem-solving and critical thinking abilities, with a focus on finding innovative solutions to customer issues.
- Analytical mindset and the ability to leverage customer support data to drive insights and improvements.
- Flexibility and adaptability to thrive in a fast-paced, startup environment with evolving priorities.
- Passion for customer success and a genuine interest in helping creators achieve their goals.
Join our dynamic and collaborative team to shape the future of the creator economy while providing exceptional customer support to content creators. Apply today and become an integral part of our mission to empower creators worldwide.
At Stan, You'll Enjoy 🤩
Autonomy and Ownership: you are in charge of your time at Stan - decide what you want to do, align with leadership and go for it!
Top-of-the-Market Cash & Equity Compensation: because our team is only comprised of the best-of-the-best, we pay the very top of market
A World-Class Team: we're a team of servant leaders who work hard and put the team first; we hail from the very best companies/universities and hold ourselves to the highest standards
Compensation and Benefits
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
- We pay top-of-market compensation.
- In addition, every employee at Stan is an owner: you’ll receive equity to make sure that your hard work directly benefits your own financial future.
- We care deeply about our people, and that's why we offer this best-in-class benefits package.
- Company paid premiums for medical, dental, and vision insurance for self and family
- 401k, 5% company matching
- Health & Wellness Membership Reimbursement up to $500 per year, subject to verification by the Company of regular use
- Healthy Body Stipend: coverage of one physical activity membership (Gym, Yoga, Outdoors)
- Lifetime membership subscription to Stan
To Apply ✍️📽️
To apply for this role, please email your resume and a short video intro to alyssa@stanwith.me. Please include the following in the video:
- A quick background about yourself (anything that isn’t on your resume)
- Why you’re interested in this roles as the Creator Support Lead
- Describing what “white glove service” means to you
