Appointment Setter/Business Development Representative (Remote – Part-TIme – NIghts, Saturday & Sunday))

February 3, 2025

Job Description

Description: We are
eking to fill this part time role with remote candidates for night and weekend shifts. The Role Picture yourself as the linchpin in Endless Energy’s sales operations. As a Business Development Representative / Appointment Setter, you’ll be the heartbeat of our full-service home services company. You’ll answer phones to schedule customers, place outbound calls/text to leads… received, manage customer databases, and schedule technicians & comfort advisors seamlessly. Your role is integral to our established business, ensuring we thrive by interacting with clients, gathering information, and processing service reques
. Join u
in creating warmth and safety – your journey and opportunity at Endless Energy awaits! About Us We are a premium home services company with heating and cooling, plumbing, insulation, Mass Save Home Assessment, and electrical divisions. At Endless Energy we continue to grow because of our focus on fulfilling the 5-star expectations we set with our customers. We look for team members
th the same drive to exce
• pectations and go above and beyo
• to deliver that 5-star service. Why Choose Endless
• rgy Competitive pay – $20-22/hr base $$$$ for every booked appointment (call must be run) Medi

• Insurance: health, de
• l, vision, li

insurance, short-term and l

g-term disability. 401k Plan with a match Paid training Mission and Ethics Statement It is our mission at Endless Energy to provide every customer with a great experience. To accomplish our mission, it is essential to set minimum expectations for each position in our company. We expect associates and managers to behave ethically and use sound judgment when performing their job. If you have any questions or concerns about the right way to interpret this job description or how to apply it in a particular
situation, it is your responsibility to seek guidance from your supervisor in advance. ________________________________________________________________________________
__ Essential Duties and Responsibilities (including, but not limited
• Book sales and service appointments based on inbound leads and inbound call
• nsure timely follow-up and response. Let no call go unanswered.
• eive all inbound calls for the company, including but not limited to: Scheduling sales appointments, Scheduling Service requests, Billing inquiries Pl
• outbound calls that come from marketed leads for HVAC, plumbing, and our Mass Save Home Assessment divisions Cont
• customers to remind them of annual preventative maintenance, as well as for service contract renewals Mainta
• customer information from all lead sources in CRM Coordina
• Energy Auditors & Sales team calendars and transfer accurate information from leads Attend bi-
• thly meetings with Marketing Manager to go through lead effectiveness Confirm all
• ointments and communicate changes with Energy Auditors & Sales team Follow-up with
• stomers after appointments with Energy Auditors & Sales team Communicate with
• stomers at certain intervals during installation project, including a post-installation survey Submit service req
• ts on behalf of customers and perform follow-up calls after service visits Collect payments whe
• ossible Perform additional job
• ties as assigned and directed Rotating weekend and eve
• gs availability required Requirements: Educational

equirements and Experience: Minimum 1 year of experi
• in customer service, appointment booking, and/or sales Experience in home services
• plus Ability to communicate effect
• ly in the English language. Multilingual a plus. Must be computer savvy and prof
• ent in using several software applications including Excel, Word, and G-Suite with ability to quickly learn other applications Must possess excellent time manag
• nt skills and be able to work without supervision Must be a team player and able to a
• t to changes easily Time Management: Must possess excel

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Job Description